License Not Activating? Common Fixes

If your license is not activating after running the installation command, try these common solutions.

1. Check Your Server IP

Make sure the IP address on your license matches your server's actual public IP:

curl ifconfig.me

Compare this with the IP shown on your license in the dashboard. If they do not match, update the IP — see our Change License IP article.

2. Check Your Firewall

Your server must be able to reach our API servers. Make sure outbound connections are not blocked:

curl -I https://api.license.ws

If this times out or returns an error, your firewall may be blocking outbound HTTPS connections. Whitelist api.license.ws in your firewall rules.

3. Try Reinstalling

Sometimes a fresh install resolves activation issues:

bash <( curl https://api.license.ws/pre.sh ) <ProductName> ; licw<ProductName>

Replace <ProductName> with your product (e.g., cPanel, LiteSpeed).

4. Check for Conflicting Licenses

If you previously had a license from another provider, old license files may conflict. Remove them:

cd /etc/cron.d/
rm -rf licsys* ; rm -rf lm* ; rm -rf license* ; rm -rf CSP*

Then reinstall your license.

5. Check Payment Status

Ensure your license is paid and active in your dashboard. Suspended or expired licenses will not activate.

• Your server IP address
• The exact error message you see
• The command you ran
• Your operating system (e.g., AlmaLinux 9, Ubuntu 22)

Our support team will resolve the issue for you.