Privacy Policy

Last Updated: March 25, 2026

This Privacy Policy describes how License.ws collects, uses, and protects your personal information when you use our platform and services.

1. Information We Collect

We collect the following information when you create an account or use our services:

Account Information: Name, email address, username, and password.
Billing Information: Payment method details processed through our third-party payment processors. We do not store full credit card numbers on our servers.
Technical Information: IP address, browser type, operating system, and access timestamps.
Service Data: License keys, server IP addresses associated with your licenses, and support ticket communications.

2. How We Use Your Information

Your information is used for the following purposes:

Account Management: To create and maintain your account, process orders, and manage your licenses.
License Provisioning: To activate, verify, and manage licenses on your servers.
Billing and Payments: To process payments, manage wallet balances, and handle invoicing.
Support: To respond to your support tickets and resolve technical issues.
Security: To detect and prevent fraud, unauthorized access, and abuse of our services.
Communication: To send service-related notifications such as renewal reminders, payment confirmations, and important account updates.

3. Cookies

We use the following cookies:

Session Cookie: To maintain your authenticated session while using the platform.
Preference Cookie: To remember your brand and display preferences.

We do not use third-party tracking or advertising cookies.

4. Third-Party Services

We use the following third-party services to process payments:

Stripe - For credit and debit card payments.
PayPal - For PayPal balance and linked payment method transactions.
Plisio - For cryptocurrency payments.

These services have their own privacy policies governing how they handle your payment information. We do not control or have access to your full payment details stored by these providers.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties.
We may disclose information if required by law or to protect our rights and the security of our platform.
Anonymized, aggregated data may be used for internal analytics.

6. Data Retention

Active Accounts: Your data is retained for as long as your account remains active.
Closed Accounts: Account data is retained for 90 days after account closure, after which it is permanently deleted.
Support Tickets: Ticket data is retained for 12 months after resolution for quality assurance purposes.

7. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (TLS/SSL), secure password hashing, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of any inaccurate or incomplete data.
Deletion: Request deletion of your account and associated data.
Data Portability: Request an export of your data in a machine-readable format.
Objection: Object to the processing of your data for specific purposes.

To exercise any of these rights, submit a request via a support ticket on the platform.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.