How Auto-Renewal Works

All licenses are set to auto-renew by default so your services never go offline unexpectedly.

How It Works

1. 7 days before expiry — An invoice is generated for the next billing period
2. If wallet has funds — The invoice is automatically paid from your wallet balance
3. If wallet is empty — An email reminder is sent to add funds
4. 3 days overdue — If still unpaid, the license is suspended
5. Reactivation — Add funds to your wallet and the license reactivates automatically

Timeline

Day -7: Invoice generated
Day -7: Auto-pay from wallet (if funds available)
Day -7: Email reminder (if no funds)
Day 0:  License expiry date
Day +3: License suspended

Managing Auto-Renewal

Auto-renewal is on by default so your service never lapses. To stop a license from renewing:

1. Log in to your dashboard
2. Go to Licenses
3. Open the license you no longer want
4. Click Cancel License — it stays active until the end of the period you have already paid for, and no further invoices are issued

Prefer to keep the license but pay each invoice yourself instead of from wallet credit? Open a ticket and we will set that up on your account. on or off

Warning: Disabling auto-renewal means your license will expire at the end of the current billing period. Your server software will stop working if the license is not renewed.

Keeping Your Wallet Funded

The easiest way to prevent service interruptions is to keep your wallet balance topped up. We offer deposit bonuses of up to 20% — see our Wallet & Deposit Bonus article for details.